what disgrace this morning i phoned s/p about my bill im now paying £140 per month they have put my charge up from £100 to 140 i did not or do not owe them any money never have
so i got on the phone to them this morning to find out about the cheapest Tarff after being on the phone for 50 minuets i decided to press one for call back so i could get on and do other things well two hours later i got a phone call back and it said your call will be answered has soon as possible 40 minuets later im still on the phone waiting to speak to some one
THEN THEY JUST HUNG UP ON ME
Roy, it seems that service to the customers has gone out of the window. My monthly charge with S/P was almost doubled about 3 months ago. No discussion, they just took the money out of the bank. I’ve never been behind with payments and always in credit. It was the way I was brought up, pay-up! It makes me wonder why I bother sending the meter reading to them.
I do think if many staff that worked in call centres are working from home these days and manly lack the direct supervision. Therefore productivity drops.